Virgin Media Warns Of Hacking Risk As They Urge Users To Change Passwords


The media company has asked 800,000 customers to change their passwords to avoid getting hacked.

Virgin Media told customers to update their router and network passwords after the release of Which? investigation that found that hackers can access user’s smart appliances via the Virgin Media’s Super Hub 2 router.

Buff-up security

“The security of our network and of our customers is of paramount importance to us. We continually upgrade our systems and equipment to ensure that we meet all current industry standards.” Said a Virgin Media spokesman.

“We regularly support our customers through advice and updates and offer them the chance to upgrade to a Hub 3.0 which contains additional security provisions.”

The spokesman explains that the weakness is not exclusive to their router, but also a factor in routers from the same period. This became clear after the investigation, which was carried out in partnership with security researchers SureCloud, showed that 8 out of 15 models tested had serious security flaws.

Hackers were able to access a home CCTV system using the admin account which wasn’t password protected. They watched the goings on in the house, and were even able to move camera angles.

Smarter technology

Which? has asked the industry to up their security features and to have customers create a distinguished password before they start using, including taking precautions and adding a two-step authentication. They also called for regular software security updates.

Managing director of Which? Alex Neill, said “There is no denying the huge benefits that smart-home gadgets and devices bring to our daily lives.

“However, as our investigation clearly shows, consumers should be aware that some of these appliances are vulnerable and offer little or no security.

He goes to explain, “There are a number of steps people can take to better protect their home, but hackers are growing increasingly more sophisticated.

“Manufacturers need to ensure that any smart product sold is secure by design.”

The investigatory company has called the eight router manufacturers to inform them of the security flaws in their products.